Case Study : Crown Royal Stoves
is one of the industry’s leading outdoor wood furnace manufacturers, located in International Falls, MN. known as the "Icebox of the Nation"
Producing 5 different models of their Crown Royal Stoves product line, they are able to meet the unique heating needs of their customers and dealerships in each State.
Due to EPA regulations, Greentech spent over a year developing and refining a new downdraft gasification furnace that would surpass these requirements, further helping reduce their carbon footprint.
With this new outdoor furnace design they knew it was time to update their brand across every major touch point, continuing to visually express their commitment of “pushing the limits of what is possible” and in turn to become synonymous with the term ‘outdoor wood furnace’.
At the start of every branding process we build a foundation for the visual direction of all developed collateral. Our mood board process gives us the chance to break down traditional barriers so we can see things from a new perspective.
Together we refined visual queues, starting to highlight relevant content, and beginning to establish a voice of the brand that will address the customer’s needs.
With the update of the Crown Royal Stoves product line, Greentech wanted to modernize their over all look.
The existing marketing collateral hadn’t seen a makeover in nearly a decade and to set the solid foundation for the next generation of outdoor wood furnaces they wanted something differentiating from everyone else.
While the competition was transitioning their products to meet the new regulations as well, Greentech knew they had to communicate their commitment to developing cleaner burning and safer furnaces, and visually represent their vision, and values, to remain leaders in their industry.
Each brand has its own unique voice and the way this is communicated is not just by the words written, but through the visual expression and use of photography, iconography, shapes, colors, and structure.
Through various visioning processes, we started to pull out elements that would work across all platforms that would highlight the quality and differentiating experience of these units.
With the chosen visual elements it was important that, from the onset, a sense of confidence was immediately instilled in every potential customer. Even though the product is geared mainly towards men, it was imperative that women could feel secure in this purchase so it was necessary that we made the units and lifestyle approachable.
The existing copy of the Crown Royal Stoves website and supportive collateral was cold, repetitive, yet highly informative. After a thorough review of each page of the website a hierarchy of information was established to create a fresh and relatable message that could be used throughout the website as well as other developed brand collateral. Working directly with the sales team, a conversational content strategy was established, which highlights features and benefits of Crown Royal Stoves.
As we move forward in the smartphone generation, every website we develop is thought of from a ‘mobile first’ perspective.
Responsive designs allow us to build a website that will adapt and scale from a Smartphone all the way up to a Desktop. Starting from sketches and wireframes, we developed structures based on existing and expected user flow. Through information architecture and hierarchy we created an new navigation structure to get customers to the proper information with as few clicks as possible. By strategically utilizing CTA banners, we increased inquiries both through forms and phone calls.
To allow for future expandability we developed the Crown Royal Stoves website on WordPress taking advantage of numerous plugins that would create an experience not available on other CMS platforms. With some of these plugins we were able to automate processes that were taking up staff time, allowing them to respond to customers much more quickly. Additionally, the use of WordPress allows staff with a limited technological background to make updates to the site and add blog posts whenever necessary.
From the very beginning, before one line of code it written, Website and Search Engine Optimization are already at the forefront of our minds. Once a website is launched, we track and analyze how customers interact with onsite elements such as CTAs and Forms, building a list of suggested changes / modifications to optimize conversions.
Websites are never created perfect out of the box, and with Google and Bing constantly updating their algorithms, Search Engine Optimization (SEO) has become an ongoing and essential part of every website. Through a variety of methods, both on-site and off-site, we are able to ensure all of our developed websites rank in the search engine results pages for their chosen key-phrases, including Google My Business listings.
It’s not all just about the website, the corresponding developed collateral must have a consistent message and information. Whether its a brochure, post card, business card, or banners, keeping a unified message solidifies brands.
Each Crown Royal Stoves outdoor furnace product line had it’s own brochure, making it difficult to track if the most recent brochures were being used at trade shows or at dealer locations. Each brochure had redundant information, so we combined the five individual brochures into one and included a modification date on the back page.
This combining had several positive outcomes. The overall cost on printing was lowered, while ensuring everyone had the most recent information. Additionally customers were able to compare different models and specifications without flipping between multiple brochures.
After the launch of the new website and SEO implementation, the Crown Royal Stoves website saw a 63.37% increase in Sessions, while the time on the website improved 5.07% for Session Duration / Retention Time. From a year over year average, Greentech has seen a 271% increase in Inquiries, directly corresponding to an significant increase in sales.
Increase in Sessions
Session Duration / Retention Time Increase
Increase in Inquiries
Through additional marketing efforts, heavily focusing on outreach and reviews, the Crown Royal Stoves Pristine Series was named the #1 Wood Furnace, for 2018 and 2019, by FurnaceCompare.com.
Studio Gibbous
Providing a wide range of marketing and creative agency services, we apply thoughtful communication & strategies to develop website designs, logos, marketing collateral, print designs, videos, and social media campaigns.
Contact & Locations
1-807-274-7705
Fort Frances, ON, Canada
International Falls, MN, USA